Overview
This Privacy Policy describes how Awesoul Jewelry (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
In this Privacy Policy, “Personal Information” means information that can uniquely identify an individual, including the categories described below.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
Device Information
- Examples collected: browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and how you interact with the Site.
- Purpose of collection: to load the Site accurately for you and perform analytics on Site usage so we can optimize performance, content, and shopping experience.
- Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, pixels, and similar technologies.
- Disclosure for a business purpose: shared with service providers that help us operate analytics, security, hosting, advertising, and website performance tools.
Order Information
- Examples collected: name, billing address, shipping address, payment information, email address, phone number, order details, and purchase history.
- Purpose of collection: to provide products or services to you, process payment information, arrange shipping, provide invoices and order confirmations, communicate with you, screen orders for risk or fraud, and provide product or service information when aligned with your preferences.
- Source of collection: collected directly from you when you place an order, create an account, use checkout, or communicate with us.
- Disclosure for a business purpose: shared with payment gateways, shipping carriers, fulfillment providers, fraud prevention providers, ecommerce platform providers, and customer support tools as needed to complete your order.
Customer Support Information
- Examples collected: contact details, order details, support messages, attachments you choose to provide, and information needed to resolve your request.
- Purpose of collection: to provide customer support, answer questions, process requests, and improve service quality.
- Source of collection: collected from you when you contact us through our contact page, account area, checkout communication, or support channels.
- Disclosure for a business purpose: shared with customer support, ecommerce, and fulfillment providers only as needed to resolve your request.
Minors
The Site is not intended for individuals under the age of 13. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us through our contact page to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above.
We may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information, or otherwise protect our rights.
All categories above exclude text messaging originator opt-in data and consent. This information will not be shared with third parties except as required to provide the messaging service or comply with law.
Behavioural Advertising
We may use your Personal Information to provide targeted advertisements or marketing communications we believe may be of interest to you.
We may use analytics and advertising tools, including Google Analytics and advertising platforms, to understand how customers use the Site and to measure marketing performance.
We may share information about your use of the Site, your purchases, and your interaction with our ads on other websites with advertising partners. Some of this sharing may occur through cookies or similar technologies, depending on your location and consent preferences.
You can learn more about how Google uses Personal Information at https://policies.google.com/privacy and opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout.
For more information about targeted advertising, visit the Network Advertising Initiative educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
- Facebook advertising preferences: https://www.facebook.com/settings/?tab=ads
- Google advertising settings: https://www.google.com/settings/ads/anonymous
- Bing personalized ads: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
- Digital Advertising Alliance opt-out portal: http://optout.aboutads.info/
Using Personal Information
We use your Personal Information to provide our services to you, including offering products for sale, processing payments, shipping and fulfillment of your order, customer support, account management, fraud prevention, and keeping you up to date on products, services, and offers when permitted by law.
Lawful Basis
If you are a resident of the European Economic Area, we process your Personal Information under lawful bases that may include your consent, performance of a contract, compliance with legal obligations, protection of vital interests, tasks carried out in the public interest, and our legitimate interests where they do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we retain your Personal Information for our records unless and until you ask us to erase this information, subject to legal, tax, accounting, fraud prevention, and operational retention requirements.
Automatic Decision-Making
If you are a resident of the European Economic Area, you have the right to object to processing based solely on automated decision-making, including profiling, when that decision-making has a legal effect on you or otherwise significantly affects you.
We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data. Some service providers may use limited automated decision-making to help prevent fraud, such as temporary denylist checks for repeated failed transactions or suspicious payment activity.
Selling Personal Information
We do not sell Personal Information for money. Some privacy laws may define certain advertising or analytics data sharing as a “sale” or “sharing”. Where applicable, you may opt out of such sharing by using browser controls, cookie settings, or the opt-out links listed in this policy.
Your Rights
Depending on your location, you may have rights to access the Personal Information we hold about you, request correction, request deletion, request portability, object to processing, restrict processing, or withdraw consent.
If you would like to exercise these rights, please contact us through our contact page. We may need to verify your identity before completing your request.
GDPR
If you are a resident of the European Economic Area, you have the right to access the Personal Information we hold about you, port it to a new service, and ask that your Personal Information be corrected, updated, or erased.
Your Personal Information may be transferred outside of Europe for storage and further processing, including to countries that may not provide the same level of data protection as your jurisdiction. Where required, we rely on appropriate safeguards for such transfers.
CCPA
If you are a resident of California, you may have the right to know what Personal Information we collect, use, disclose, sell, or share; request deletion; request correction; opt out of sale or sharing; and not be discriminated against for exercising your rights.
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us through our contact page.
Cookies
A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use functional, performance, advertising, and social media or content cookies.
Cookies make your browsing experience better by allowing the website to remember your actions and preferences, such as login, cart, checkout, and region selection. Cookies also provide information on how people use the website, such as whether it is their first visit or they are a frequent visitor.
The length of time a cookie remains on your computer or mobile device depends on whether it is a persistent or session cookie. Session cookies last until you stop browsing. Persistent cookies last until they expire or are deleted.
You can control and manage cookies in various ways. Removing or blocking cookies may negatively impact your user experience, and parts of the website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether to accept cookies through your browser controls, often found in your browser’s tools or preferences menu. More information is available at www.allaboutcookies.org.
Cookies Necessary for Store Functioning
| Name | Function |
|---|---|
| cart | Used in connection with the shopping cart. |
| checkout_token | Used in connection with checkout. |
| secure_customer_sig | Used in connection with customer login. |
| storefront_digest | Used in connection with customer login. |
| session cookies | Used for navigation, security, and checkout continuity. |
Reporting and Analytics Cookies
| Name | Function |
|---|---|
| _tracking_consent | Used to store tracking preferences. |
| _landing_page | Used to track landing pages. |
| _orig_referrer | Used to track referrers. |
| analytics cookies | Used to understand website performance and usage. |
| advertising cookies | Used to measure marketing performance and ad relevance. |
Do Not Track
Because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on this page with an updated modification date when appropriate.
Contact
If you have questions about privacy or security, or wish to update or request access to your Personal Information, please contact us through our contact page.