Shipping Policy

Delivery Time = Processing Time + Shipping Time.

All Awesoul Jewelry items are made-to-order. For every piece in our collection, the estimated processing time is listed on the product page. Add the processing time to the shipping time for an estimate of when you will receive your order.

Processing time differs from product to product. Some popular styles can be shipped out within 24 hours, while engraved or custom orders may take 2-3 working days.

The estimated processing time is listed on the product page. Once your order is shipped, you will receive a shipping notification at your order email address with tracking details and the projected delivery date.

You will receive an email confirming that your order has been shipped. This email includes your shipment tracking number when tracking is available for your destination.

Awesoul Jewelry is not responsible if a package is not deliverable due to missing, incomplete, or incorrect destination information. Please take great care to enter the correct shipping details at checkout.

However, we always strive for customer satisfaction and want you to have a good experience with our company. If there has been a mistake or error regarding delivery, please contact us and we will work with you to find a reasonable solution.

If you realize you have made an error, contact us as soon as possible through our contact page. Please explain the error and provide the correct shipping information.

We will assist you in any way we can. However, please understand that if the package has already been shipped, we are often unable to alter the destination address at that stage.

We will still attempt to do anything within our power to assist in every situation. We are here to help you.